Placing an order

Browse the Rishikesh Organics Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on “Order”.

When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.

You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

Payment Option Rishikesh Organics Online is set up to take immediate online orders through the following modes of payment:

Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network

Visa Debit cards

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

Cash on Delivery Policy

If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure.

Customers placing “COD” orders will be reached out via call for the confirmation of their orders. Customers failing to respond to the calls will be reached out via mail informing cancellation of the COD order. Customers may respond to the mail confirming the processing of the order.

If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.

All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. We request you to write to us at service@Rishikeshorganicsgmail.com well within the aforementioned time frame. Rishikesh Organics will not be responsible for any claim raised with respect to damages or missing products post 48 hours of delivery.

Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team on email at service@ RishikeshOrganics@gmail.com or chat with us from Monday to Saturday, from 9:30-6:30 PM IST.

If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at service@RishikeshOrganics@gmail.com with the order number on the same date that you placed the order.

Pricing Policy

The product prices listed are current and updated. However, these are subject to change without advance notice.

All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.

All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.

Our products are liable for GST in India.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

Payment Security

All transactions at RishikeshOrganics Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption . This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.

Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled.RishikeshOrganics Online does not back order, that is, we do not accept orders which we cannot fulfil immediately.

Cancellation Policy

If you wish to cancel your order, you can do so by sending us an email on service@RishikeshOrganics@gmail.com within 24 hours of placing the order. You can also call our Customer Care on +91-8435350205 (Timings: 9:30 am – 5 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping Policy

Purchases are shipped from our warehouse in Indore, Madhyapradesh by courier.

Order Deliveries Will Be Made Between

10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.

Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.

RishikeshOrganics is not responsible for damage after delivery.

For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.

In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.

Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.